Why Choosing a BPO Partner Based on Cost Reduction will Steer you Wrong
If youâre new to the world of outsourcing, you might be at square one, wondering: âwhat is [...]
As weâve Expanded around the Globe, Hereâs how weâve Retained our Strong Organizational Culture
If youâve been keeping up with all weâve been doing at Conectys, youâve probably heard about how [...]
The Healthcare Company’s Guide to Combatting Seasonality Challenges
Through working with an array of clients across a spectrum of industries, we know all too well [...]
CSAT and NPS: Weâve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You
No matter what type of business youâre in, thereâs no doubt that measuring your customersâ satisfaction is [...]
Consistency between your Brick and Mortar Store and E-Commerce Channels
If youâre the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know [...]
Resolving Customer Complatins: How to Do It? Examples
Luxurious hotels. Sunny, lush grounds. Five-star restaurants with highly acclaimed chefs. So often, this is what comes [...]
The Surprising Impact of Agility on Your Customer Service
When you think âgreat customer service,â you probably donât immediately think of the word âagility.â It might [...]
The 3 Areas Expected to See Even More Outsourcing in 2018
Outsourcing continued to grow in 2017, and is expected to do the same in 2018. And while [...]
Bringing education to the next level
The team at Conectys are pleased to announce a new partnership, with one of the UKâs largest [...]
Complexity in the US spells success in the Philippines
The US medical diagnosis coding system is changing. That, in itself, might not be much news to [...]