How the Internet Changed Customer Service
Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer scientist, wrote [...]
Our Employees are Happier, so your Customers will be too
How to make employees happy in the workplace? One of the biggest concerns we hear from companies [...]
Payment Solution Providers: Are you Preventing CNP Credit Card Fraud?
Given how fast-paced and digitized everything has become, it’s no wonder that paying quickly, easily and securely [...]
Three Tips to Make your Call Center Produce Revenue, not Deplete It
For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet customer [...]
Data Overload: Move on from Analysis Paralysis and Take Action
Many company leaders aren’t sure how to use data but know they need to. In a survey by [...]
The CEO’s Guide to a Rewarding BPO Relationship
So you’re the CEO of a rapidly growing company, and it’s pretty much [...]
Moderation in the Era of Microtransactions
Microtransactions, the small in-game payments you make to purchase special equipment or benefits, are becoming a steady [...]
The Hidden Worth of Outsourcing Awards
EOA Awards, NOA Awards, CEE Awards, Stevie Awards – the list could go on. The outsourcing world [...]
Pizza with the CEO? Why this Matters to Employee Job Satisfaction and our Internal Strategy
Recommendation of strategies to enhance job satisfaction in your company Think about all the frustrations that can [...]
Do you Need AI Products? Here’s How Humans are Supporting Tech-Driven Processes, and Not the Other Way Around
Artificial intelligence (A.I.). Natural language processing (NLP). Machine Learning. Chatbots. You can’t read the news without hearing [...]