Outsourcing Myths vs. Facts
Did you know the global market size of outsourced services was valued at 88.9 billion dollars last year? [...]
3 Reasons Why Outsourcing Partnerships Fail
When they think of outsourcing partnerships, companies on both sides of the negotiations table envision strong, long-lasting [...]
The Consumerization of Healthcare: What Does It Mean?
Modern healthcare has gone through countless ebbs and flows throughout the last decade, but one of the [...]
Outsourcing made easy – 5 Steps to Work from Home Success
Work from Home has been successfully implemented around the world with outcomes ranging from lower office costs [...]
Do you Know your Customer Journey?
Customer journey mapping has become a bit of a trend lately, and you might be wondering whether [...]
The Best Kept Secrets of our Service Offerings
If youâve heard about us in the past, odds are good that youâve heard about our customer [...]
Why Great Customer Service Means Being Everywhere at the Right Time
Weâve all heard someone say that good customer service means âthe customer is always right.â But many [...]
Just Because your Industry is Highly Regulated Doesn’t Mean you Canât Create a Stellar Customer Experience
As every company in the European Union is well aware, the General Data Protection Regulation (GDPR) laws [...]
Put the Human Back in Customer Service
In any business, regardless of industry, customer satisfaction is crucial to success. Without happy customers, repeat revenue [...]
Who Wins When Games Get Mentioned on Social Media
In its latest U.S. Gaming Trends report, Adobe highlights the enormous potential of the industry. The Adobe Digital Index (ADI) [...]