3 Steps to Strategically Align Your BPO Partnership with Your Company’s Vision
Are you about ready to dive into a BPO business partnership, but not quite sure what services [...]
Don’t Make These 3 Mistakes when Engaging with a BPO Partner
Are you considering working with a business process outsourcing (BPO) provider, but still weighing what you’ve heard [...]
5 Signs your Company’s Quality might be Slipping
As an Operations Manager, ‘quality’ might as well be your middle name. You spend your days working [...]
5 Things You Didn’t Know About Having a Virtual Assistant
You’ve probably heard about virtual assistants or maybe have even used one yourself at some point. But [...]
What is omni-channel and why should you care?
In the myriad of new marketing buzzwords that seem to pop up out of the blue every [...]
The Surprising Truths your Numbers Might be Trying to Tell you
As CEO, you have your hands on every single part of your company. Operations, sales, marketing, finances, [...]
Telecom Companies: Improve your NPS Scores in 3 Steps
Whether you lead a communications company, technology company or telecom company - odds are good that customer [...]
Outsourcing Myths vs. Facts
Did you know the global market size of outsourced services was valued at 88.9 billion dollars last year? [...]
3 Reasons Why Outsourcing Partnerships Fail
When they think of outsourcing partnerships, companies on both sides of the negotiations table envision strong, long-lasting [...]
The Consumerization of Healthcare: What Does It Mean?
Modern healthcare has gone through countless ebbs and flows throughout the last decade, but one of the [...]