What is omni-channel and why should you care?
In the myriad of new marketing buzzwords that seem to pop up out of the blue every [...]
The Surprising Truths your Numbers Might be Trying to Tell you
As CEO, you have your hands on every single part of your company. Operations, sales, marketing, finances, [...]
Telecom Companies: Improve your NPS Scores in 3 Steps
Whether you lead a communications company, technology company or telecom company - odds are good that customer [...]
Outsourcing Myths vs. Facts
Did you know the global market size of outsourced services was valued at 88.9 billion dollars last year? [...]
3 Reasons Why Outsourcing Partnerships Fail
When they think of outsourcing partnerships, companies on both sides of the negotiations table envision strong, long-lasting [...]
The Consumerization of Healthcare: What Does It Mean?
Modern healthcare has gone through countless ebbs and flows throughout the last decade, but one of the [...]
Outsourcing made easy – 5 Steps to Work from Home Success
Work from Home has been successfully implemented around the world with outcomes ranging from lower office costs [...]
Do you Know your Customer Journey?
Customer journey mapping has become a bit of a trend lately, and you might be wondering whether [...]
The Best Kept Secrets of our Service Offerings
If youâve heard about us in the past, odds are good that youâve heard about our customer [...]
Why Great Customer Service Means Being Everywhere at the Right Time
Weâve all heard someone say that good customer service means âthe customer is always right.â But many [...]