Dividing Responsibilities Between your BPO Provider and your Company
When weâre in the early stages of a relationship with a new client, we almost always reach [...]
7 Questions to Ask your BPO Partner about Reporting
When you finally make the decision to bring in a qualified BPO partner to help your company [...]
Automation or Set It and Forget It
Automation. It captures our imagination and it empowers us. With time, we have come to rely on [...]
Breathe New Life into your Hospitality Business’ Multichannel Strategy
When youâre in the hospitality industry, you pretty much have no choice but to have a multichannel [...]
What Is in a Name: 5 Outsourcing Terms Made Easy
If you have ever read an article on outsourcing and grown more confused with every ââshoringâ compound [...]
Why Your BPO Partner’s Physical Locations Matter
When youâre evaluating potential business process outsourcing (BPO) partners, you probably know itâs essential to look into [...]
Thinking of Taking your APAC Company Global? 3 Things to Know
If youâre the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know [...]
5 key steps to successful outsourcing partnerships
What are the top attributes of outsourcing partnerships that stand the test of time? In our 12+ [...]
Why Being Multilingual Means More than Translating Between Languages
Your company has been steadily growing, and is now in high demand - even around the world. [...]
5 Ingredients for Success in a Technical Support Outsourcing Engagement
What are the key ingredients for success in a technical support outsourcing engagement? If youâre like most [...]