Is the Customer Always Right? What to do When Caught Between Customers & Employees
We’ve all heard someone say that good customer service means “the customer is always right.” But many [...]
How Retail Brands can Better Connect with Consumers on a Human Level
The retail world has been continuously shaken up over the years by digital innovations and fluctuating consumer [...]
4 Overlooked Ways that Outsourcing Reduces Business Risk
Did you know that outsourcing can actually help you reduce business risk? Take a read here to [...]
How Fast is Too Fast when Scaling your Business?
Here are some ways to know. High tech startups are notorious for growing fast, and [...]
So you’ve Gathered Customer Feedback… Now What?
How can customer feedback be collected and used? What comes next after you’ve amassed customer feedback through [...]
Does Data & Tech Matter More than Customer Experience?
Recently, we came across a report that greatly surprised us all. In the annual Top, 10 Retail [...]
Tap into these Creative – and Rewarding – Ways to Fuel Product Improvements
There are plenty of ways companies choose to handle the product development process, especially when it comes [...]
CEOs: Are you Ready for Outsourcing?
Even if your company is showing serious signs of outsourcing readiness, it’s not uncommon for a CEO [...]
Are your Processes up to Par?
When business processes and digital innovation collide Business Process Outsourcing (BPO) is the most modern way to [...]
Call Centers: Use these Tips to Better Manage Multi-Generational Teams
It’s been said that the most challenging part of a business is managing people, and many managers [...]