3 Tips to Ensure Your Employees Embody Your Brand Personality
It can be difficult enough to maintain a consistent personality for your brand when all your employees [...]
Why your New Product Launch Strategy is Failing
What are the biggest problems with a new product launch strategy? It’s almost always an exciting time [...]
Unlikely Power Couple: Regulated Industries & Social Media Moderation
Did you know there are currently 3.484 billion people actively using social media around the world? To [...]
How to Identify & Combat Stress in the Call Center Environment
How to handle call center stress? It’s not hard to see why contact centers are a very [...]
Is the Customer Always Right? What to do When Caught Between Customers & Employees
We’ve all heard someone say that good customer service means “the customer is always right.” But many [...]
How Retail Brands can Better Connect with Consumers on a Human Level
The retail world has been continuously shaken up over the years by digital innovations and fluctuating consumer [...]
4 Overlooked Ways that Outsourcing Reduces Business Risk
Did you know that outsourcing can actually help you reduce business risk? Take a read here to [...]
How Fast is Too Fast when Scaling your Business?
Here are some ways to know. High tech startups are notorious for growing fast, and [...]
So you’ve Gathered Customer Feedback… Now What?
How can customer feedback be collected and used? What comes next after you’ve amassed customer feedback through [...]
Does Data & Tech Matter More than Customer Experience?
Recently, we came across a report that greatly surprised us all. In the annual Top, 10 Retail [...]