Ways to reduce customer service response time
The need to reduce customer service response time is readily apparent, so we won’t belabor the importance [...]
Gaming content moderation: How to do it better
The primary challenge of gaming content moderation Katherine Cross, working on her Ph.D. at the University of [...]
Ways to measure customer success at scale
How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client [...]
What should you be looking for when selecting new locations for your business?
How to choose a good location for your business? This post is going to be about questions [...]
The solution to customer experience isn’t throwing more tech at it
You already know content moderation is very important. When we hit our targets, our clients hit their [...]
Cultivating joy in the global workplace
Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom [...]
There’s a global surge in user-generated content. What’s next?
Did you think we were going to discuss social distancing? Because of the coronavirus pandemic, and because a lot [...]
How to Choose the Right Outsourcing Provider
So you have decided to invest in an outsourcing relationship. That is a great plan with the [...]
Scale and continuity in the #CoronaVirus pandemic
Work from home is a big topic these days  … and rightfully so. In an effort [...]
High Tech Companies: Use These 3 Techniques to Help Customers in 2020
Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with [...]