Content Moderation Trends for 2021
Content moderation became a huge topic in the early days of 2021, especially around social platforms (i.e. [...]
The rise of the on-demand economy and what it means for outsourcing
Back in 2015, The Wall Street Journal did a nice deep dive on âthe on-demand economy,â which essentially refers to companies [...]
Some of Conectysâ 2020 accomplishments
The big focal point of the year, in both society and business, was obviously COVID. In order [...]
Is there a disconnect around customer experience?
âThe mysteryâ of customer experience Good post on customer experience mystery at Customer Think recently, citing some of these [...]
Four ways that contact centers are changing in 2021 and beyond
We started this sequence last week with a post on the connotations of âcontact centerâ vs. âcall centerâ and [...]
Bring the call center into the future
Does the term âcall centerâ have a negative connotation? In many ways, absolutely. Customers think of call [...]
The BPO market might grow $76B between 2020 and 2024
Thatâs based on findings and research from Technavio (full report available for download here). The $76B USD [...]
The seven parts of digital transformation: An introduction
So what exactly is digital transformation? In the most general sense, âdigital transformationâ means that you incorporate [...]
Three big shifts in the contact center industry
Our CEO, Arnold, just sent an email to some of our partners, associates, and potential future business [...]
Should you build your own chatbot?
You theoretically could, although without a proper development background, itâs very likely to be a long, time-consuming, potentially [...]