The team at Conectys are pleased to announce a new partnership, with one of the UK’s largest specialists in technology-assisted learning.
The collaboration targets end-user support for a language development multiplatform app that will offer a rich and immersive alternative to current teaching methods. The subscription-based product is endorsed by one of the most prestigious higher education publishers in the world, as well as by an international leader of adaptive spoken language learning software.
Conectys’ client had been in the market for a nimble, value-oriented service provider that could easily adapt to their growing numbers of international learners.
They chose our team for our global delivery capabilities and proven industry expertise in delivering flexible, high touch customer service to two similar clients.
The support solution is set to go live in the second half of August. During the initial phase, Conectys will provide 24/7 assistance in two languages across written online channels. The following phase will introduce a wider scope of work with a total of 6 languages covering Europe, Asia and part of Africa by the end of 2015.
In addition to leveraging its award-winning blend of people, processes and technology, Conectys will also be measuring end-customer satisfaction through several key metrics. The support team will collect learner feedback firsthand, streamlining the onboarding process and enabling user-focused product improvement.
We are excited to get involved in a global collaboration set to redefine tech-assisted learning. The partnership relies on our signature 5-star customer service to drive consumer acquisition, consumer loyalty and continuous product improvement.
