Blog
Welcome to our company blog, dedicated to exploring the world of Customer Experience and Trust and Safety issues and insights.
What Does Retail Customer Service Experience Mean?
The importance of customer service is constantly growing in numerous industries, including retail. Companies that strive to stay on the cutting edge have to invest in advanced solutions that allow them to operate effectively and efficiently, while providing buyers with services and products meeting their expectations. What does retail customer service experience mean and what should you do to improve it? Retail customer service experience - meaning So, what [...]
One or multiple vendors for customer experience outsourcing: what suits your company best
The idea of companies using multiple vendors for customer experience (CX) or content moderation efforts is not new – some companies, especially larger ones, have been using multiple vendors for over a decade by now. However, in the last few years, you’re increasingly seeing this model as the norm. It’s usually only about 3-5 vendors that a company will select for a CX project; we’re not talking about 20+ [...]
How Are Digital Technologies Transforming Markets
Companies that want to be successful in today’s market should make digital transformation their utmost priority. Integrating modern technology into all business areas and processes can effectively modify the principles of operation of your company and bring new value to the customers. So, how are digital technologies transforming markets, and why is it so important to constantly experiment, challenge the status quo, and monitor your market competitors? Keep reading [...]
How to Improve Online Customer Experience?
If you want to make your eCommerce more profitable and competitive, you need to provide potential customers with outstanding services meeting their expectations. What is eCommerce customer experience, and how can you improve it? Keep reading to discover 8 effective methods! What is online customer experience? In a nutshell, online customer experience denotes how your customers perceive your company, its activities, and its effectiveness. Online businesses with high CX [...]
How to Create Robotic Process Automation?
Robotic process automation is cutting-edge software that makes it possible to automate repetitive tasks and processes within an organization. In recent years, it’s been gaining increasing popularity among entrepreneurs who aim to expand and digitalize their businesses. What steps to follow when creating robotic process automation? Keep reading to discover answers to these and other questions! What is robotic process automation? In a nutshell, robotic process automation (RPA) is [...]
How Does Robotic Process Automation Work?
Robotic process automation is a solution more and more frequently adopted by various companies around the globe that want to refine their strategies and automate activities in order to be more efficient and productive. How does robotic process automation work? Keep reading to discover answers to these and other questions! Robotic process automation - what is it? In simple words, robotic process automation (RPA) is a cutting-edge solution that [...]
What Is Digital Transformation in Financial Services?
If you operate in the banking, financial, or insurance sector, you certainly know how hard it is to keep up with all the regulations, and at the same time stay on the cutting edge of technology to ensure that you offer advanced products and solutions. What is digital transformation in financial services and how can it profit your business? Keep reading for the explanation! Digital transformation in financial services [...]
Why Is Digital Transformation Important?
Digital transformation has been gaining increasing popularity among entrepreneurs from all over the world. What is it and how can it benefit your business? Keep reading today’s entry to discover the importance of digital transformation! Digital transformation - what is it? In a nutshell, digital transformation is about integrating digital technology into every area of your business. Thanks to it, it’s possible to revolutionize the operation of your company [...]
How to Measure Effectiveness of Chatbot?
Have you implemented modern, technologically advanced solutions that are supposed to boost the user experience? Are you wondering how to measure the effectiveness of a chatbot and what to pay attention to? Keep reading today’s entry to discover seven key performance indicators that will allow you to evaluate your activities and processes. Measuring the effectiveness of a chatbot - 7 KPIs to consider In 2018, Forbes believed that [...]
What Problem Does Chatbot Solve?
What Problem Does Chatbot Solve? Due to the rapid development of technology, more and more companies decide to invest in chatbots to refine their communication with potential customers. Although in the past, these solutions were applied solely to provide users with basic support, today, their functionalities have expanded significantly. What problems do chatbots solve, and how can your business benefit from them? Even though we won’t reinvent the wheel [...]