Blog
Welcome to our company blog, dedicated to exploring the world of Customer Experience and Trust and Safety issues and insights.
How to Create Robotic Process Automation?
Robotic process automation is cutting-edge software that makes it possible to automate repetitive tasks and processes within an organization. In recent years, it’s been gaining increasing popularity among entrepreneurs who aim to expand and digitalize their businesses. What steps to follow when creating robotic process automation? Keep reading to discover answers to these and other questions! What is robotic process automation? In a nutshell, robotic process automation (RPA) is [...]
How Does Robotic Process Automation Work?
Robotic process automation is a solution more and more frequently adopted by various companies around the globe that want to refine their strategies and automate activities in order to be more efficient and productive. How does robotic process automation work? Keep reading to discover answers to these and other questions! Robotic process automation - what is it? In simple words, robotic process automation (RPA) is a cutting-edge solution that [...]
What Is Digital Transformation in Financial Services?
If you operate in the banking, financial, or insurance sector, you certainly know how hard it is to keep up with all the regulations, and at the same time stay on the cutting edge of technology to ensure that you offer advanced products and solutions. What is digital transformation in financial services and how can it profit your business? Keep reading for the explanation! Digital transformation in financial services [...]
Why Is Digital Transformation Important?
Digital transformation has been gaining increasing popularity among entrepreneurs from all over the world. What is it and how can it benefit your business? Keep reading today’s entry to discover the importance of digital transformation! Digital transformation - what is it? In a nutshell, digital transformation is about integrating digital technology into every area of your business. Thanks to it, it’s possible to revolutionize the operation of your company [...]
How to Measure Effectiveness of Chatbot?
Have you implemented modern, technologically advanced solutions that are supposed to boost the user experience? Are you wondering how to measure the effectiveness of a chatbot and what to pay attention to? Keep reading today’s entry to discover seven key performance indicators that will allow you to evaluate your activities and processes. Measuring the effectiveness of a chatbot - 7 KPIs to consider In 2018, Forbes believed that [...]
What Problem Does Chatbot Solve?
What Problem Does Chatbot Solve? Due to the rapid development of technology, more and more companies decide to invest in chatbots to refine their communication with potential customers. Although in the past, these solutions were applied solely to provide users with basic support, today, their functionalities have expanded significantly. What problems do chatbots solve, and how can your business benefit from them? Even though we won’t reinvent the wheel [...]
Moderating the Metaverse. What do we know? The Introduction
We’ve been hearing quite a bit about the “metaverse” recently. Microsoft has one version planned for early 2022, and Facebook has already launched elements of it as “the successor to the mobile Internet.” There are different definitions and approaches to what exactly the “metaverse” is, but essentially it will be an avatar-driven series of interconnected digital spaces -- think virtual or augmented reality, at first -- where you can do things you [...]
How Digital Technology Is Employed In Managing The Customer Experience?
You’ll probably agree that the development of technology has been so impressive over the last few years that it has drastically changed our reality. Although constant innovations equal lots of modifications, these adjustments usually help to change the world for the better. What is digital transformation, and what’s the role of digital technology in managing the customer experience? Keep reading! What is digital transformation and digital technology? The phrase [...]
What Is the Connection Between Digital Transformation and Customer Experience?
We live in a time when almost every industry is so competitive that companies have to fight for customers. In order to stay on the cutting edge, it’s crucial to undergo digital transformation and tailor your business activities to the changing world and high expectations of modern customers. What is the connection between digital transformation and customer experience? Keep reading! What is digital transformation? To start talking about the [...]
What Tool Provides Feedback on the Customer’s Patient’s Experience? 4 Examples
In the past, when talking about customer experience, we would think mainly about buyers, guests, or consumers. However, now times have changed and outstanding quality of service becomes vital in virtually every market sector. The situation is no different when it comes to the healthcare industry. How to obtain feedback on the customer patient’s experience and increase profits of your institution? Keep reading! What is the patient’s experience? To [...]