Blog
Welcome to our company blog, dedicated to exploring the world of Customer Experience and Trust and Safety issues and insights.
Content moderation vs censorship: How to tell the difference
Introduction Why People Confuse Content Moderation with Censorship Understanding the Difference: Content Moderation and Censorship Preventing Users from Feeling Silenced: Effective Strategies to Achieve This The Role of Content Moderation in a Global Context What to Consider When Outsourcing Content Moderation Conclusion Introduction The rise of digital services and social media platforms has created vast opportunities for unprecedented connectivity, content sharing, and [...]
7 Acronyms your Call Center must Embrace – and Ace
Introduction A Crash Course in the Seven Acronyms That Matter Most to Your Call Centre Learning Management System (LMS) First Call Resolution (FCR) Net Promoter Score (NPS) Customer Satisfaction (CSAT) Voice of the Customer (VoC) Key Performance Indicators (KPIs) Business Continuity Plan (BCP) Conclusion Introduction Within the dynamic call centre landscape, adeptly navigating the complexities of evolving customer interactions has become a multifaceted challenge. Consequently, strategically deploying relevant [...]
BPO Destination Guide: Welcome to the Philippines, the BPO Hub of Asia
Introduction The Philippines as a Premier Global BPO Destination Key Locations A Short History of the Philippines Outsourcing Journey Filipino Outsourcing Use Cases The Philippines at a Glance Introduction In the global BPO landscape, the Philippines stands out as an excellent destination, blending a broad range of benefits for companies seeking unparalleled outsourcing opportunities. This mainly covers the [...]
What is AI content moderation?
Introduction Understanding AI Content Moderation The Evolution of Content Moderation How AI Content Moderation Works Types of AI Content Moderation Techniques Advantages of Using AI for Content Moderation Challenges and Limitations of AI Content Moderation The Future of AI Content Moderationation Conclusion: What is Worth Remembering Introduction In the digital era, when people increasingly engage in virtual social life and numerous user-generated [...]
Content Moderation: Problem of Humour in Social Media
Introduction What is the Role of Humour in Social Media? How Complex is Moderating Humour? How does Humour Impact the Marginalised Groups? How Can Platforms Better Moderate Humour? What are the Regulatory Challenges with Humour? Conclusion: What is Worth Remembering Introduction Humour can be found all over social media, playing a mix of positive and negative roles. It is highly effective in [...]
Moderator Mental Health: How We Make the Internet a Safer Place
The integral role of content moderation in the digital landscape Metal health issues across various industries Innovative solutions and best practices for mitigating the threat The role of humans in the moderating processes Industry responsibility and public awareness Conclusion: What is worth remembering The integral role of content moderation in the digital landscape In the complex digital landscape, content moderation plays a [...]
Content Moderation Insights: The Problem of Hate Speech in Social Media
Introduction Prevalence of Hate Speech in Online Platforms The Complexity of Defining Hate Speech Content Moderation Challenges: A Need to Go Beyond the Standard Technological Challenges in Automatic Detection Ethical and Societal Considerations Conclusion Introduction Hate speech is considered a prominent and worrying form of unethical behaviour that increasingly spreads through digital space, promoting discrimination, fueling [...]
What is data annotation?
What is data annotation? What is the purpose of data annotation? Why is data annotation important in Trust and Safety? How does the annotation process work? What are the common types of data annotation? What is the difference between data annotation, tagging and labelling? What are the major benefits and challenges of data annotation? What are the best practices for data annotation? Conclusion What is data annotation? Data [...]
What is in-game moderation? The ultimate guide for gaming companies
What is in-game moderation? What are the types of gaming content? What are the signs of a toxic in-game environment? What are the risks associated with inappropriate in-game moderation handling? What are the advantages of effective content moderation in gaming? What is the role of AI and machine learning in in-game moderation? What is in-game moderation?In-game moderation is an initiative that empowers gaming [...]
What Is Online Customer Experience?
What is an online (digital) customer experience? Digital vs. traditional customer experience Why is digital customer experience important for brands? What is a digital customer experience strategy? How to manage digital customer experience (DCX)? How to measure digital customer experience efficiency? Digital customer experience software for productivity What is an online (digital) customer experience? Digital customer experience (DCX) is a part [...]