Blog
Welcome to our company blog, dedicated to exploring the world of Customer Experience and Trust and Safety issues and insights.
Bringing education to the next level
The team at Conectys are pleased to announce a new partnership, with one of the UK’s largest specialists in technology-assisted learning. The collaboration targets end-user support for a language development multiplatform app that will offer a rich and immersive alternative to current teaching methods. The subscription-based product is endorsed by one of the most prestigious higher education publishers in the world, as well as by an international leader of [...]
Complexity in the US spells success in the Philippines
The US medical diagnosis coding system is changing. That, in itself, might not be much news to the rest of the world. But for the outsourcing industry in the Philippines, it is a sign that business will soon be booming. The nation has already outranked India as the most popular outsourcing location for BPO services, and call centre services in particular. By 2016, it is expected to reach 1.3 [...]
Automation beyond the Hype
We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation platform, and have implemented it with all of Conectys' global clients. There are several key takeaways from this journey and we will share them with you below, going more in depth with real-world examples of what the impact of automation was on our client’s bottom line. 1. Real-time [...]
Taipei – The Outsourcing Gateway to China
This January has been auspicious for our company and, consequently, for our clients and teams. We would like to take the chance to extend a warm welcome to our newest centre in Taipei. Like many other BPOs, we are constantly researching new ways to work faster and smarter. That includes, of course, looking at new locations that offer the types of advantages which enable outsourcing companies like ours to offer [...]
3 Trends that Will Improve BPO Relationships this Year
BPOs are no different when it comes to planning and optimizing their outsourcing solutions to better suit client needs and end-customer expectations. How to improve quality in BPO? As we began 2016, businesses are in the last stages of setting up their annual strategies, fine-tuning with a mind to improve their service offering and customer-facing operations. The tight race for ground-breaking projects and skilled resources will see the following [...]
Celebrating the Holidays at the Helping Hands Charity Fair
At Conectys, we care about traditions and we also care about people. Nurturing the younger generations carries a special meaning to us as we constantly invest in our young teams and their future. That’s why this winter we came together to give a helping hand to the St. Archdeacon Stephen Association in Bucharest, Romania. The association takes care of children with ages between 6 and 15, and guides their steps with [...]