Blog

When you’re in the hospitality industry, you pretty much have no choice but to have a multichannel marketing strategy. After all, someone who is upset about their hotel room might complain to you via email, while another guest may go to your website’s chat feature to sort out a question they have. Another person could call to address their questions, and yet another might share an Instagram picture with [...]

If you have ever read an article on outsourcing and grown more confused with every “–shoring” compound you met, this post is for you. Firstly, offshoring must not be confused with outsourcing. Getting work done outside the border of your country does not necessarily imply contracting a third-party supplier; one is not dependent on the other. However, this article does refer to offshoring in an outsourcing context. So what [...]

When you’re evaluating potential business process outsourcing (BPO) partners, you probably know it’s essential to look into their areas of expertise, services offered and availability across time zones. But did you know that the actual brick-and-mortar locations your outsourcing provider has around the world can either be advantageous for your BPO business partnership - or limit (and even derail) you at some point? Here’s why it’s in your best [...]

If you’re the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know quite a few secrets to business success. But if you’ve reached a point where it makes sense to set your sights on other countries, and consider a global strategy as your next growth strategy, where do you start? Let’s cover a few of the key takeaways. Let's talk solutions! [...]

Your company has been steadily growing, and is now in high demand - even around the world. This might sound like a dream come true, but for many CEOs, it brings with it numerous new obstacles. For one, if you’re not multilingual, you need to figure out the language barrier. Do you translate all your materials into other languages? If so, how many? Do you need to hire new [...]

Are you about ready to dive into a BPO business partnership, but not quite sure what services you need or how to maximize the relationship? The key to making the most of this step is to strategically craft your engagement in order to further your company’s vision. If you make every decision through this lens, you’ll be well on your way to success. Here’s some guidance about making those [...]

Are you considering working with a business process outsourcing (BPO) provider, but still weighing what you’ve heard about outsourcing pros and cons? We get it. There’s a lot of confusion out there, and a big step like this absolutely merits a thoughtful approach. We’ve worked with countless companies as their strategic business partner, and have been privileged to learn exactly what makes a mutually rewarding relationship - and what [...]

As an Operations Manager, ‘quality’ might as well be your middle name. You spend your days working to increase the caliber of your brand’s presence, offerings, and customer experience. But measuring quality can be subjective, and a bit abstract. So, is there a way to conduct a performance assessment on something like this? The answer is kind of. There might not be hard and fast metrics that tell you [...]