Blog
Welcome to our company blog, dedicated to exploring the world of Customer Experience and Trust and Safety issues and insights.
Why Is Conectys A Different Breed of Outsourcing Provider?
For a long time outsourcing has been seen as a way to slash costs and, maybe, gain a few more customers. But as automation and the as-a-Service economy have been marching in on the industry, buyers and providers both need to take a long, hard look at their business models. While we do not claim to hold the keys to the castle, the way Conectys is built and the [...]
7 Things No One Will Tell you about Content Moderation in Tourism & Hospitality
According to a Nielsen research study, travelers spend an average of 53 days visiting around 28 different websites leading up to a trip, with more than 50 percent of them checking social media for travel tips. Stats like this, and the deep entrenchment our society has with social media and the Internet in general, all point to one undeniable truth: the tourism & hospitality industry is being [...]
Trust is the Secret to a Winning Outsourcing Relationship: Here’s How to Find it
It’s no secret that CEOs often have a hard time handing over parts of their business to others, including third-party providers - and we completely understand. Especially if you founded the company, or have been at its helm for a while, the thought of giving up control or looping in another team to help you can be panic-inducing. How do you know if you’ve found a trustworthy business partner? [...]
3 Reasons to Expand to Europe
Expansion, be it regional or international, comes naturally when your business is successful From crafting a superior product or service that fills an existing need (or creates a new one), to offering memorable customer experiences, building a strong brand image, and growing a loyal customer base, you have struck the right note in your region. Congratulations! Where to next? How about business expansion in Europe? Expanding to Europe opens [...]
7 Outsourcing Predictions for 2019: Part II
If you read our previous post in which we shared our predictions for outsourcing trends in 2019, you might be wondering what else we’ll see in the industry in the New Year. Don’t worry; we’ve got you covered. In this post, we’re going to delve into the final four predictions we have for the coming year. Let’s dig in. Let's talk solutions! [...]
7 Outsourcing Predictions for 2019: Part I
Have you and your business been benefiting from business process outsourcing (BPO) for a while now? If so, you might wonder what the next year will bring in terms of outsourcing trends. After all, the BP outsourcing industry experiences changes year-to-year like any other industry. And while the functions of BPO providers will largely stay the same, there are many nuances we’re predicting will be the new norm in [...]
Avoid these 3 Talent Acquisition Challenges Many Call Centers Face
If your business deals with managing high call volume and needs to use a call center to meet demand, you might be familiar with some of the headaches that can come along with it. Depending on who is managing the facility, you may run into a variety of call center challenges. Many of these stem from poor customer care recruitment and a lack of operational experience in this area. [...]
Dividing Responsibilities Between your BPO Provider and your Company
When we’re in the early stages of a relationship with a new client, we almost always reach a point where the client asks: “What will be your responsibility, and what will be ours?” Our new clients are eager to learn about what our role as a strategic partners looks like at a functional and operational level, and it’s important to spell this out clearly in order to have a [...]
7 Questions to Ask your BPO Partner about Reporting
When you finally make the decision to bring in a qualified BPO partner to help your company scale, there’s so much to think about. You have to discuss, and define, the nature of your agreement, the scope, the duration, the division of roles, and much more. Then there’s the contract to work out and get signed. So it’s not surprising that during this time period, the matter of reporting [...]
Automation or Set It and Forget It
Automation. It captures our imagination and it empowers us. With time, we have come to rely on automation for our daily activities, from posting messages to multiple social media platforms at the touch of a single button, to heating up the home before we return from work. But how does this impact outsourcing? The concept of automation is not new to BPO. As in any industry that prizes efficiency, [...]