Blog

There are plenty of ways companies choose to handle the product development process, especially when it comes to tech and software products. But bug testing and other forms of testing aren’t just necessary in order to find problems; they’re actually a great avenue through which you can gather insights and improve your product in a variety of ways. Here are three of the methods we’ve found that can help [...]

Even if your company is showing serious signs of outsourcing readiness, it’s not uncommon for a CEO to remain on the fence. One of the top BPO challenges we see, especially with high-growth startups, is a CEO who knows they should outsource but still has a few hang-ups holding them back. If this sounds familiar, here are three ways to know if you’re ready to begin this rewarding journey. [...]

When business processes and digital innovation collide Business Process Outsourcing (BPO) is the most modern way to refer to outsourcing companies, and this term was coined for a very good reason. After all, one of the main specialties of a BPO partner like Conectys is helping clients implement and maximize solid business processes. Through our many years of working with a wide variety of clients in this way, we’ve [...]

It’s been said that the most challenging part of a business is managing people, and many managers know this all too well. What’s more, this can be further compounded when you have a team that is multi-generational in your call center. Now that Baby Boomers are often working alongside those in Generation X and Generation Y age groups, there are some generational differences in the workplace being seen that [...]

There’s no question that tech support makes a difference in the success of retail companies. But did you know that the right technology - and according to processes - can actually make or break a brand? If you’re looking to improve retail store performance, we recommend taking a look at your existing systems and evaluating whether they’re serving you well or possibly harming your growth. Either way, there’s likely [...]

If you run a high touch brand that must be in close communication with a customer before, during, and after the sales process, you understand the challenges that come along with it. Whether you’re in banking/finance, high tech, retail, travel/hospitality, or another high-touch industry, you likely have many interactions with your customer throughout their lifecycle. Since high-touch companies interact with customers on an array of channels over a long [...]

As the CEO, your focus is on the big picture growth of your company and the overarching strategies that go along with it. You trust other members of your team to handle your customer service department and make recommendations on your tech stack. But, when is it your role to take more of an interest in customer service tech? Should interactive voice response and self-service support be on your [...]

For a long time outsourcing has been seen as a way to slash costs and, maybe, gain a few more customers. But as automation and the as-a-Service economy have been marching in on the industry, buyers and providers both need to take a long, hard look at their business models. While we do not claim to hold the keys to the castle, the way Conectys is built and the [...]

According to a Nielsen research study, travelers spend an average of 53 days visiting around 28 different websites leading up to a trip, with more than 50 percent of them checking social media for travel tips. Stats like this, and the deep entrenchment our society has with social media and the Internet in general, all point to one undeniable truth: the tourism & hospitality industry is being [...]