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The primary challenge of gaming content moderation Katherine Cross, working on her Ph.D. at the University of Washington and a frequent commentator on gaming and online issues, has noted a few times that games are often marketed and sold as “consequence-free indulgence,” which is both true and completely reasonable. Gaming is often an escape. But then a challenge arises: what if the idea of “consequence-free indulgence” is extended to [...]

You already know content moderation is very important. When we hit our targets, our clients hit their targets. And while it may seem awkward to talk about hitting targets during a period of global health uncertainty, the actual reality is that for many of us around the world being cooped up means more user-generated content (UGC). And if your platform contains, much less depends on UGC, what do you [...]

Why are we writing about joy in an economically-uncertain time? Because in a time that can be very gloom and doom, why not interject some positive thinking into the world? The reality is that, even in the best of economic times, a lot of global employees do not feel engaged by their work. Gallup’s chief workplace analyzer, a man named Jim Clifton, has referred to this as “The World’s Broken Workplace.” By his numbers, there [...]

Did you think we were going to discuss social distancing? Because of the coronavirus pandemic, and because a lot more people globally are working from home (we had to move about 2,000 people to work from home in just under nine days), there’s a massive surge in user-generated content. One factor is that common avenues of production, i.e. movies or television, are frozen right now -- you can’t have a big set [...]

So you have decided to invest in an outsourcing relationship. That is a great plan with the potential to yield results beyond your expectations. Of course, the natural next step would be to research outsourcing providers. But do you know what to look for, the marks of service quality and experience? And does the thought of talking with potential Business Process Outsourcing providers make you want to head to [...]

Work from home is a big topic these days   … and rightfully so. In an effort to “flatten the curve” of coronavirus, many organizations have shifted a percentage of their employees -- the ones that can, essentially -- to work from home. It’s happening so much that major media outlets are now preparing “life kits” detailing how best to work from home. (Here is one guide to working [...]

Solving customer problems is what any well-intentioned customer service team aims to do. But coming up with the right customer solutions and creative customer support is far easier said than done - especially in the high tech industry. While there are countless trends in customer service, here are the following three ways we recommend using to better reach - and satisfy - customers with pressing problems. [...]