Welcoming Gergana Natcheva as Head of Business Solutions

A Visionary Leader Driving CX Transformation and Business Excellence

We are excited to welcome Gergana Natcheva as our new Head of Business Solutions at Conectys. A seasoned bid strategist and business transformation expert, Gergana brings over a decade of experience in leading high-value, multi-million-dollar deals in CX Transformation, Trust & Safety, Infrastructure, and Applications for global corporations.

With a deep-rooted passion for solving complex business challenges, Gergana excels in designing and executing end-to-end deal strategies that drive efficiency, innovation, and measurable value. Her leadership in bid management and project execution, coupled with her certifications in APMP, Agile, SAFe, and Scrum, enables her to navigate complex business landscapes with agility and precision. 

As a servant leader, Gergana thrives on mentoring high-performing, multi-national teams, ensuring seamless orchestration of client projects from inception to implementation. Her track record in delivering results-driven solutions on time and within budget makes her a perfect fit to elevate Conectys’ business solutions. 

Gergana holds an MBA in Global Business from the City University of Seattle and a BSc in Computer Science from the American University in Bulgaria. A multi-certified expert in bid management, agile methodologies, project management, and Scrum (including APMP certification), she brings a strategic edge to every initiative. 

A passionate advocate for Women in CX & Tech, Gergana is an active member of the world’s first online community for women in Customer Experience, championing diversity and inclusion in the industry. 

She enjoys outdoor adventures, fitness, and cooking classes outside of work. As a mother of two teen daughters, she has mastered the art of negotiation, crisis management, and creative problem-solving. 

At Conectys, Gergana will lead bid management, develop business solutions, and refine pricing strategies to strengthen our global market position. Her leadership will enhance proposal development, operational efficiency, and business strategy, ensuring innovation and team empowerment remain at the heart of our Business Solutions division. 

Please join us in welcoming Gergana to the Conectys family as she embarks on this exciting journey to drive strategic growth, innovation, and exceptional client value!