Conectys recognised as major contender in 2023 Peak Matrix for T&S

Everest Group Recognises Conectys as Major Contender in its 2023 PEAK® Matrix for Trust and Safety Outsourcing Solutions

We proudly announce that Conectys has been recognised as a Major Contender in the Everest Group’s Trust & Safety Services (T&S) PEAK Matrix® Assessment 2023. The company’s global market presence, current partnerships, expertise, innovation ability, and robust well-being program were key to its inclusion in the PEAK® Matrix for T&S.

Everest Group’s Trust and Safety Services PEAK Matrix® offers companies worldwide valuable insights to guide their decision-making in selecting the most suitable BPO partner. The document analyses the competitive landscape of the industry market while assessing vendors’ key strengths and limitations, considering factors such as the company’s vision, service capabilities, talent availability and market impact. Consequently, it categorises the providers into three groups – Leaders, Major Contenders, and Aspirants.

The 2023 edition of the Trust & Safety Services report showcases the top 25 vendors globally evaluated by Everest Group’s RFI process, direct engagement with each company, client reference feedback, and continuous analysis of the T&S outsourcing market.

Conectys has been praised for its innovative Trust & Safety services that efficiently safeguard Clients’ online platforms and communities across social media, Gaming, Retail, Travel & Hospitality industries. These include a comprehensive suite of offerings, such as live and offline Review and Compliance, allowing for efficient UGC moderation, Ad Support, Content Relevance and Tagging, and Content Annotation and Labelling.

“We are honoured to be included in the Everest Group’s PEAK® Matrix for Trust and Safety services. This is the third consecutive year Conectys is among the top global providers of outsourced T&S services. We’re proud to see that the Outsourced Content Moderation service delivery in 35 languages and 60 nationalities, development of our proprietary T&S Handbook, robust Well-being program, and Consultancy services, have contributed to the improved company rating on Vision and Capability vs the previous year’s.” – Iulian Bacain, Sales and Marketing VP at Conectys, says.

It is worth emphasising that through this initiative, Everest Group recognises the vital role of Trust & Safety in delivering a safe and positive digital experience for online users in an outsourcing model, which can be achieved without requiring significant in-house investments. According to the report, “Trust & Safety is a rapidly evolving field. As the security of the user experience becomes crucial in retaining individuals on platforms, the demand for T&S services is expected to rise further.”

Conectys is a provider of tailored, multilingual services and consulting in the areas of Customer Experience (CX), Trust and Safety (T&S), and Digital Experience (DX) to global brands. With almost two decades of experience, Conectys has established a delivery footprint in regions including EMEA, APAC, and the Americas. The company’s assets include a global talent community, innovative proprietary technology, and deep expertise in designing and implementing modern BPO services. Read more about Conectys.

Source: Everest Group Trust and Safety Services PEAK Matrix® Assessment, published in March 2023. – read more