Driving Sustainability in Outsourcing with Tech Empowerment
Everest Group, a leading global consulting and research firm, has released its 2024 Impact Sourcing State of the Market report. Conectys is pleased to be featured in the review and recognised for its data-driven leadership and analytical capabilities. These crucial enablers empower executives to make more informed decisions, driving both operational success and the positive social impact of outsourcing.
The Everest document, Creating Value with a Purpose: Impact Sourcing State of the Market 2024, explores the ecosystem of sustainable and socially responsible practices in BPO and service delivery. It highlights the rapid growth of ethical hiring initiatives, examining key drivers, buyer perspectives, and the role of technology, including Generative AI, in shaping the landscape. The report is a valuable reference for enterprises and service providers looking to implement impact sourcing and inclusive talent strategies. By doing so, organisations can drive positive change while offering job opportunities to individuals from economically disadvantaged or underrepresented communities.
This approach fosters professional growth, technological literacy, and a more sustainable livelihood for impact workers. Additionally, it enables companies to align social responsibility with business objectives and benefits communities by uplifting their economic and social well-being. It also provides clients with diverse talent and improved service quality, all while ensuring cost efficiency.
” We believe impact sourcing is an important direction we should pursue, as it helps people with fewer opportunities, whose work can be extremely valuable, making it a win-win for everyone. At Conectys, we pay special attention to working with individuals from diverse backgrounds and communities and making their jobs easier and more efficient through tech empowerment. This particularly involves task automation and AI-driven decision-making that fosters performance and satisfaction, facilitating career growth and overall success,” – says Pedro Rodríguez Swanson, Chief Revenue Officer.
Read more insights from the Everest Report.
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