Conectys is delighted to announce that we have become the exclusive global partner for customer experience solutions for one of the largest nutrition and beauty companies in the world. The client, with offices in the U.S., Dublin, and Seoul, designs nutrition products to meet people where they are in life, with minimal inconvenience.
Why did this client choose Conectys?
Initially, this client had been working with one of the largest BPO providers in the world. Due to inefficiencies in that relationship, we began exploring innovative solutions with them and found ways to increase the agility of service delivery by working alongside them to go beyond simple transactional SLA/KPI work. The client needed a partner for increasing digital transformation efforts and new revenue generation approaches. Additionally, the client was managing a relatively small team with limited internal resources and needed to consolidate operations more globally with a single-source provider in the name of scale and cost containment. Conectys answered the call. The project launched this month with added language support coming in May.
“What’s interesting about this partnership,” said Conectys VP of Sales and Marketing Iulian Bacain, “is that increasingly we see clients come off large, legacy BPOs, looking for mid-sized BPOs who have the global scale to be trustworthy, but still nimble enough to be consultative partners and deliver white-glove service. This is a sweet spot for Conectys – we can provide cost containment, digital transformation, seasonal demand adjustments, and much more. The client landscape is consistently looking to the mid-size BPOs for what we offer.”
Conectys’ profile continues to grow
This adds to Conectys’ portfolio, bolstering its growing list of tech, digital transformation, hardware, gaming, and travel/hospitality clients in recent years. Additionally, this moves us closer to our 2025 Vision: becoming the multilingual outsourcing market leader and serving clients from all regions of the world in all mainstream languages.
Welcome Our New Chief Technology Officer: Alec McCullie
Where Visionary Leadership Meets Technological Expertise, Strategic Insight, and Global Experience We are thrilled to announce that Alec McCullie has joined Conectys as our new Chief Technology Officer. [...]
Welcome Our New Chief Revenue Officer: Pedro Rodríguez Swanson
Where broad experience meets deep expertise, high skills, and visionary leadership. We are thrilled to announce that Pedro Rodríguez Swanson has joined the Conectys team as our new [...]
Conectys Romania Attains ISO 27001 Certification: A Key Achievement in Information Security
Conectys Romania has successfully renewed the ISO 27001 certification for Information Security Management We proudly announce that Conectys Romania has successfully renewed its ISO 27001 [...]
Conectys Romania Achieves ISO 22301 Certification: A Milestone in Business Continuity Management
ISO 22301 Certification: Conectys Romania's Commitment to Business Continuity Excellence We are thrilled to announce that Conectys Romania has earned ISO 22301 certification for Business Continuity Management Systems (BCMS). [...]