Conectys’ Locations
We have smart locations complemented by work from home professionals
EMEA
APAC
North America
LATAM
Our Insights into Outsourcing
The Future of Customer Service: How AI is Empowering Contact Center Agents
We are entering a new era of hybrid contact centres, where people and AI collaborate seamlessly to redefine the customer experience. The agent’s role is no longer reactive. Armed with insights, real-time suggestions, and deep analysis, they [...]
Generative AI in Customer Experience: Real Impact, Key Risks, and What’s Next
Generative AI: A CX Game-Changer or a Fleeting Trend? This article delves into the pros and cons. As companies face rising costs, talent shortages, and increasing consumer churn, they actively seek game-changing opportunities to enhance customer experience. [...]
Welcoming Gergana Natcheva as Head of Business Solutions
A Visionary Leader Driving CX Transformation and Business Excellence We are excited to welcome Gergana Natcheva as our new Head of Business Solutions at [...]