20 Years of Conectys: From Humble Beginnings to Global BPO Excellence

Celebrating 20 Years of Conectys: A BPO Journey of Relentless Growth, Local Unity, and Global Impact 

We are proud and excited to announce that this year marks Conectys’ 20th anniversary. This milestone reflects two decades of our remarkable journey—from humble beginnings to becoming a leading BPO provider for international brands seeking empowerment and expansion through modern services. Over the years, we have expanded our global footprint, forged strong partnerships, and made a tangible impact locally. Today, we offer comprehensive solutions to companies across continents and industries, specialising in Customer Experience, Digital Transformation, and Trust and Safety.

With 14 locations worldwide and a dedicated team of thousands of skilled, professional, and passionate experts, we consistently strive to enhance our clients’ businesses and deliver substantial value from the outset. At Conectys, our distinctiveness lies in our industry-centric approach, digital-first mindset, entrepreneurial spirit, multilingual capabilities, dynamic agility, and strategic alliances. Our commitment to excellence is evident in every interaction as we continually innovate and improve how organisations engage with their customers, setting new benchmarks in the BPO industry.

Conectys Throughout the Years: a Short History and Key Achievements

1. Progressing Growth

• Conectys’s history began in 2004 when Arnold Cobbaert founded the company in Belgium with a small team of passionate European professionals. Since then, Conectys has undergone a remarkable transformation.
• By 2007, the team had grown to approximately 100 employees, scaling to over 500 by 2015 and 1,500 by 2019. The organisation continued its growth trajectory, reaching over 4,000 employees by 2023.
• Conectys has also expanded beyond Belgium, establishing operations in Romania, the Philippines, Turkey, Poland, Colombia, Egypt, and other prominent BPO destinations.

2. Technological Advancement

Throughout the years, Conectys has consistently embraced technological advancements to meet evolving client needs. Its tech stack has been continually modernised with tools that enable automation, multi-channel management, advanced analytics, seamless integrations, and AI-driven digitalisation.

3. Awards and Recognitions

• Our company has received numerous prestigious awards, such as the International CX Awards and Stevie® Awards, and has been recognised by leading industry analysts, including Everest Group and Avasant’s RadarView™.
• Furthermore, we are a proud recipient of multiple prestigious recognitions, including the ISO 9001:2015 Quality Management System and ISO 27001 Information Security Management certifications, reflecting our unwavering commitment to outstanding quality and client satisfaction.

4. Focus on Human Resources

At Conectys, employees have always been at the forefront, reflected in various initiatives and programmes designed to enhance efficiency, foster well-being, and provide opportunities for self-improvement.

While celebrating this exciting anniversary, we also remain focused on the future. We are preparing to tackle upcoming challenges and meet evolving needs, ensuring we continue to deliver innovative solutions and drive exceptional value for our clients. Our journey is far from over, and we are ready to embrace the opportunities ahead with the same passion and commitment that has defined us for the past 20 years.