Global BPO Outsourcing to Philippines vs IndiaAdrian Cwikla2024-06-24T16:59:32+03:00

Why Philippines Trump India for Outsourcing

We offer English, Japanese, and Chinese support, as well as workforce management (WFM) and other processes, in our Philippines-based centers.

Elevate Your Outsourcing: Choose the Philippines over India

Discover why the Philippines outshines India as the go-to hub for Customer Experience and Trust & Safety outsourcing services.

Superior English Proficiency

Filipino agents are renowned for their neutral accents and high English fluency, making them easier to understand for Western customers.

Cultural Affinity

With a strong Western influence, Filipinos have a better grasp of American and British culture, leading to more natural customer interactions.

Excellence in Voice-based Services

The Philippines excels in delivering top-notch voice support, which is crucial for CX and trust & safety roles.

Robust BPO Industry

As the world's call centre capital since 2010, the Philippines boasts a mature outsourcing ecosystem with government support and specialised training programmes.

Time Zone Advantage

The Philippines is closer to Western markets, facilitating better communication and collaboration.

We choose customer support locations based on speed to market, language and cultural compatibility, and cost optimization. That requires a large talent pool, language strength, and a best-share model for cost efficiencies.

The Philippines has been a customer support hub for generations, and it continues to provide an optimal mix of cost, value, and language proficiency for our clients who route services through our two Philippines locations.

Destination Benefits

Access to talents

The Philippines stands as an optimal BPO destination, witnessing an annual output of over 680,000 university graduates. The workforce, comprising more than 41 million highly trained professionals, forms a diverse talent pool, ensuring the fulfillment of business needs with a robust and expansive skill set.

Infrastructure

Philippine call centers have elevated service quality, focusing on customer experience, delivery, and technology. This evolution has attracted global companies, leading to an increased establishment of BPO operations, surpassing even India.

Language coverage

With English being an official language in the Philippines and widely used in daily conversations, the BPO industry in the country boasts a workforce proficient in English, with accents closely resembling those in the United States. This linguistic advantage, coupled with the Philippines' renowned neutral accent, enhances global client communication, making it exceptionally smooth and effective.

Industry focus

The BPO industry is a vital contributor to our country's economic landscape, constituting over 10% of the gross domestic product (GDP). With unwavering backing from the national government, the industry benefits from a range of support measures. The government has implemented both tax and non-tax incentives for local and foreign businesses, including tax holidays and exemptions.

Language coverage

We provide services in 35+ languages, including English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, and Japanese. All for seamless communication across cultures!

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

14 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

Why Philippines Trump India for Outsourcing

We offer English, Japanese, and Chinese support, as well as workforce management (WFM) and other processes, in our Philippines-based centers.

Elevate Your Outsourcing: Choose the Philippines over India

Superior English Proficiency

Cultural Affinity

Excellence in Voice-based Services

Robust BPO Industry

Time Zone Advantage

Destination Benefits

Access to talents

Infrastructure

Language coverage

Industry focus

Language coverage

Digital-first thinking

Consultative partner

Global Outsourcing Partner

Flexible

Let’s get in touch!