CX AI & Automation

Scale your Customer Experience with our comprehensive ecosystem of services that combines Human Intelligence, AI technology, Automation, and Data Integration.

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Elevate Your CX with AI, Automation, and Data Integration

Partner with Conectys to identify, collect, and leverage the right customer data that fuels AI systems tailored to your business needs. All run by our proprietary OS.

Reduce time for tasks and processes across your platforms: real-time agent assistance, intelligent chatbots, and advanced analytics. Our CX + AI services are designed to integrate seamlessly with your existing systems.

Instead of combining various systems, our clients are happy to discover an integrated approach.

Reduced human error

Seamless integration and analytics

Transformative, data-driven customer CX

How the process works

Data Identification and Collection

We work with you to identify and collect the most pertinent data for your AI systems.

Knowledge Hub Creation

We structure the collected data to create a comprehensive base for your AI solutions.

AI System Development and Integration

We develop bespoke AI systems and integrate them seamlessly with your existing technology stack.

Continuous Optimisation and Support

We continuously monitor and optimise your AI systems’ performance whilst providing ongoing support.

Transform your company processes: Conectys’ Proprietary OS

Ecosystem for collecting all data: Analytics and monitoring in one place

Process automation

Conectys’ Proprietary OS

Customised AI for your business needs

Technology agnostic approach: endless integration possibilities

Effortless CX. Redefined

The critical objective of digitally upscaling your business is to simplify your operations, facilitating your customers’ access to your services and products and cutting unnecessary costs. Below are some of the most used AI-solutions applied to clients’ CX processes by Conectys:

Intelligent chatbots

Answer complex customers’ questions, leveraging your knowledge base content integrated with our generative AI powered CRM for human-like conversations.

Automated ticket classification & smart message routing

Our AI’s automatic context recognition reads your customers’ tickets to streamline processes. Boost answering speed with our AI classifier that auto-directs customer messages to the right queues/ service specialist.

Real-time agent assistance

An AI assistant that helps agents to craft personalised responses and increase productivity with 30 to 50%.

Quality Lifecycle Automation

Enables deeper insights of the key themes in customer feedback, instantly evaluating 100% of your customer’s cases vs the traditional sampling mechanism.

Automated translations

Have agents resolve queries in over 100 languages, with automated language interpretation and resolution, reducing cost of language by over 60%.

Insightful Decision Making

Leverage frontline agent data, customer journey data, quality assurance, supplier data, and marketing data, all consolidated to give your business a 365 view of what impacts retention and customer acquisition.

Status Updates and Notifications

Inform customers and reduce their efforts while removing pressure from the call centre with automated customer notifications for order confirmation, estimated delivery time and status updates.

Returns and Refunds

Automate returns and refund processes by verifying returned items, updating inventory, and processing refunds or replacements according to predefined rules.

Invoice Generation and Billing

Streamline billing with automated invoices matched with delivery records and sent to customers.

Inventory Management

Automatically monitors inventory and reorders products to secure your stocks’ continuity.

Advanced Analytics

Automate compliance reports, performance metrics, and analytics to identify trends, make informed decisions, and optimize processes.

Co-pilot Solutions

Work hand in hand with our AI chatbots to have all your company’s knowledge at your fingertips.

Automated Workflows

Speed up operational efficiency by seamlessly integrating AI capabilities into your customer support processes.

Workforce Management

Our AI effortlessly manages agent schedules and workload distribution.

Company Knowledge Base

Efficiently structure, classify, and manage your organization’s valuable knowledge assets.

Powerful Measurement

Track and enhance agent performance, uncover actionable insights, and deliver unparalleled customer satisfaction.

Transcripts and Summaries

Unleash the power of AI to effortlessly generate concise call summaries, accurate translations, and detailed transcripts.

Sentiment Analysis

Leverage our platform’s powerful sentiment analysis capabilities to gain invaluable insights.

Accelerate Growth and Reduce Costs with AI-Powered CX

Significantly reduce the time your teams spend on repetitive tasks, allowing for rapid scalability with more predictable processes. This approach proves faster and more efficient than traditional agent hiring, enabling substantial cost savings. Our AI-powered CX platform brings together all communication channels.

Omnichannel Unification

Streamline customer support across all channels, connecting agents, clients, and managers seamlessly.

AI-Powered Efficiency

Boost productivity and growth by leveraging automation for precise, rapid task execution.

Insightful Analytics

Optimise performance, uncover insights, and elevate customer satisfaction effortlessly.

Prioritising Privacy in AI & Automation Solutions

We prioritise top-tier security and privacy for enterprises, ensuring you can harness the power of AI safely and confidently in your CX operations.