Outsourcing for the Travel and Hospitality Industry
Travel and Hospitality Outsourcing Services
We also have a team of consultants available to help you understand where your pain points are, what processes would be best for automation, how much to invest in machine learning, how to maximize your data, and more.
The goal of the consultative process is to make sure you understand the ROI and cost position of getting more into automated tech. The ultimate goal is efficiency, better agent work, delighted customers, and cost containment at scale.
Our approach to customer support for the Travel and Hospitality Industry
How we help amaze your customers
For travel and hospitality clients, our CX focus is on cost efficiency and end customer delight. We use a combination of chatbots, RPA processes, and fully-trained, language-fluent agents to make sure your customers are never disappointed, even in an inherently disappointing situation like a travel cancellation. We train our agents to positively impact your customers, and we bolster that experience with technology.
How we moderate content for your brand
For travel review platforms, websites and social channels must be moderated properly. Most moderation focuses on maintaining community safety while increasing the speed of acceptable content publication. You need to appear as a professional and accessible brand focused on the honest exchange of information and experiences without letting a bad actor drown that out. It can be a tricky line to walk because some of these conversations can get very heated. Experienced, trained, and supported agents to keep those boundaries in check are vital to your platform’s success.
We hyper-automate your back-end processes
Our Digital Transformation Team will work with you to identify areas across your organization where automation can improve speed, reduce costs, increase quality and eliminate errors that weigh businesses down. Some of the areas we can help include:
Our awards
2020
Silver Stevie® Award for Contact Center or Customer Service Outsourcing Provider of the Year
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